Privacy Policy

This website is owned, maintained, and operated by VMeals. This Privacy Policy describes the policies and procedures on collecting, using, disclosing, and protecting your information that you share with us, either directly or indirectly. We strongly respect your privacy and aim to take all the necessary steps to protect it. The terms mentioned in the following points apply to all the users, visitors, readers, or customers who access and use this website. The terms will also give you an insight into how we collect, use, maintain, store, secure, delete and share your data. The policy also describes your choices regarding the use, access, and correction of your information, your rights about your information, and methods to contact us if you have a request or complaint.

Your Consent:

Please read this Privacy Policy carefully, as it describes how you use this site or our services. By choosing to use this website or our services, you have given your consent to our Privacy Policy. If at any point while reading you feel you do not or cannot agree with the terms of this Privacy Policy, please do not use/access this Website.

Interpretation and Definitions:

The following terminology applies to this Privacy Policy, Terms of Service, or any other all agreements:

  • You” and “yours” means the individual, company, or legal entity accessing or using the Service or our website.
  • “We,” “us,” and “our” refers to Vmeals and our employees.
  • “Account” means a unique account created for you or by you to access our Service.
  • “Our website” and “this site” refer to vmeals.ae including all its web pages.
  • “Content” refers to any content on this site in the form of text, image, audio, and visuals.
  • “Third-party” refers to our service providers such as web developers, digital marketers, social media service providers, organizations that manage our website, or any other service provider that provide the services on behalf of us.
  • “Personal data” and “PII” refer to any information that can be used to identify contact or locate the person to whom such information belongs.
  • “Device” refers to any device that you use to access the Service, such as a cellphone, computer, or tablet.

What types of data do we collect?

Personal data: All kinds of “Personal Information” that can be used to identify contact or locate a person/company/group can be called Personal Identifiable Information (PII). The PII that we collect, maintain, and the store will be subjected to this Privacy Policy.

While using this website, we may ask you to provide us with information that can be used to contact you, identify you or provide our services.

Active information (directly by user): While using this website, we may ask you to provide us with certain PII that can be used to contact or identify you or provide our services. PII may include, but is not limited to:

  • First name and last name
  • Phone number
  • Email address
  • Address, City
  • Dietary preferences

Usage data (indirectly by user): Usage data is collected automatically by our website whenever you visit any of our web pages. The information collected by the website includes but is not limited to your device’s internet protocol address, browser type, browser version, your device, type of device, device’s operating system, unique device identifiers, and other diagnostic data. We may also collect information that your browser sends whenever you visit our site; this tracking technology is called cookies.

What are cookies?

Cookies are the small pieces of information that a website transfers to your computer while visiting the site. Once we receive your consent to use cookies, our system stores cookies on your device or computer to remember you on your next visit. The cookies are necessary as it enables us to provide customized and relevant content to you. Also, it makes your browsing easier and convenient. You can instruct your browser to refuse all cookies, indicate when a cookie is being sent, or delete them from your browsing history. However, if you decide not to accept cookies, you may not be able to use some parts of our website smoothly.

Three types of cookies are:

  1. Session Cookies: – Temporary cookies that expire as soon as you close the browser.
  2. Persistent Cookies: – Permanent cookies remain in your browser history even when you have closed the browser or go offline.
  3. Dart Cookies: Google, as a third-party vendor, may use cookies to place ads. The DART cookies facilitate Google to post ads relevant to you. The ads will be visible to you whenever you visit our site or any other sites on the internet. You can opt-out of the DART cookies by visiting ad privacy settings on the browser. Our system has no control over these cookies. If you wish to disable cookies, you can go to the browser settings of the respective sites.

Why are cookies essential?

These Cookies are essential for the fulfillment of our services. Cookies benefits in:

  • Improving the speed of the site.
  • Enhance browsing experience.
  • Help authenticate users and prevent fraud.
  • Allows you to remember your choices like language preferences.
  • Prevents you from re-entering your preferences.
  • Monitor the usage of our Service.
  • Manage Your Account.
  • Manage your registration as our client.

How do we use PII?

We only collect your information to contact you, make deliveries, manage customer communication and promotional services. We act only according to our legal obligations. We do not sell, rent or lease your Personally Identifiable Information with third parties in any way. We may use your information for the following purposes:

  • For the performance of a contract: The development, compliance, and undertaking of the purchase contract for the products, items, or services you have purchased or of any other contract with us through the Service.
  • Communicate with you: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as social media, mobile application push notifications. All the communication we do will be regarding updates or informative communications related to the functionalities, products, or contracted services. This may also include the security updates, when necessary or reasonable for their implementation.
  • Promotional and marketing purposes: To provide you with news, special offers, general information about our goods, services, and events which we offer. The information may be for the goods and products that are similar to those that you have already purchased or enquired about. If you have opted not to receive such information, we will not share promotional details.
  • Customer compliance: To attend to and manage your requests for our services and goods.

How do we share your information?

We may disclose and share your PII to our third-party members, service providers who agree to treat it according to this Privacy Policy. We assure you the process is conducted with discretion. We don’t share your information with anybody other than an affiliated third party.

We may have to disclose your information that we collect to the third parties who are involved in the deliveries, operation of this website, and analytics. To provide you uninterrupted and superior services, we may share your information with the parties described below.

  • With Service Providers: We may share your personal information with Service Providers to monitor and analyze the use of our services.
  • For Business transfers: We may share or transfer your personal information in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • With Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
  • With other users: the content you share on our social media platforms may be used on our website as testimonials.

How long we retain your information?

We will retain your PII as long as it is necessary for the purposes set out in this Privacy Policy. It is our legal obligation and right to retain data and utilize it for the fulfillment of our services, resolve disputes, and enforce our legal agreements and policies. We may also retain usage data for internal analysis purposes.

What rights you have over your data?

You have the complete right to your data. You can ask for:

  1. Necessary rectification in your data
  2. Information about processing your data
  3. Object if we use your data for any commercial marketing purposes.
  4. Request the personal data to be deleted when it is no longer needed

When you register with us, you can access, edit, download, or delete your Personal Data associated with your profile in accordance with the provisions of this Privacy Policy.

For exercising your above-mentioned rights, you can contact us by email at info@mealplan.ae. We will respond to your request in 30 working days.

How we protect your data?

We take appropriate technical and infrastructural measures to protect your PII from loss, misuse, disclosure, unauthorized access, alteration, or destruction. Regardless of our efforts, no data is 100% secured on the internet. However, we ensure a superior level of technical expertise to safeguard your data. We do not sell, share, rent, or lease financial PII to any third parties.

Information shared on public forums

We are available on prominent social media channels. You are allowed to connect and communicate with us on these social media platforms. You need to use your caution while posting or sharing anything on these platforms. These are open platforms, and anybody having an account can view or see your posts, which may link to your account. Anyone can have access to the shared information. Users need to be aware that any personal information they submit can be read, collected, or used by others or can be misused to send you unsolicited messages.

Any information you share on our social media pages will be covered under the Privacy Policy of that social media website. Social Media website is a third-party platform; anything that happens on it is beyond our jurisdiction.

Link to other websites

This site may contain links to other websites. Once you navigate to linked sites, your PII will be subjected to the Privacy policy of the particular link. We can’t be held liable or responsible for the privacy policies of the said websites. Before you provide any information to such third parties, kindly read their privacy policy as different rules regarding collecting and using your personal information may apply.

Using Due diligence

We recommend you refrain from sharing any sensitive information like your religious or philosophical beliefs, race or ethnicity, genetic and biometric data, political inclinations, trade union membership, sex life, sexual orientation, confidential information about your health, etc.

Age requirement

We do not provide Service to people under the age of 18. If you are below 18 years, we recommend you ask your parents or legal guardian to avail of our services for you. We do not intend to collect information from anyone under the age of 18.

Privacy complaints according to GDPR guidelines

If you are a resident of the European Economic Area (EEA), you have certain statutory rights related to your data on the internet. You have the following data protection rights:

  • The right to access, update or delete the personal information
  • The right of rectification.
  • The right to object.
  • The right of restriction.
  • The right to data portability
  • The right to withdraw consent.

In case you have any complaints regarding our privacy policy, you can contact us at info@mealplan.ae

Changes in the privacy policy

We have the sole discretion to amend the privacy policy. If you are a registered user, you may receive an email when we update our privacy policy. Whenever we make any changes, we will mention this on our website.

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